What are the shipping rates?
Our web site automatically computes and displays shipping charges whenever you place an item in your shopping basket. For each order placed, we charge a flat per order rate based on current carrier charges. The USPS is our preferred carrier.
Additional Shipping Details
Gift shop items are usually shipped within 48 hours after your order is placed. Embroidery, heat transfer and screening printed custom orders ship within two weeks.
Please note we do not ship on weekends and we do not offer Saturday, Sunday or holiday delivery.
Tracking information provided when available, usually within 24 hours of shipment.
Whats Included?
Please allow for extra delivery time. Delivery to a residence anywhere in the contiguous 48 states within 10 to 15 business days.
You must provide us with a valid bill to and ship to phone number when placing your order, as some carriers may need to schedule the delivery with you.
Shipping Times
Most of our gift shop orders are shipped within 24-48 hours, embroidery, heat transfer and screening printed custom orders within two weeks.
We do not ship on Saturday, Sunday or holidays. Please allow an additional 24 to 48 hours for weekend orders.
Do you ship internationally?
We can only ship or bill to addresses in the United States. We are currently unable to ship or bill to addresses outside of the U.S. Due to shipper restrictions, we cannot deliver to APOs, FPOs, or U.S. Territories.
Has my order shipped?
We e-mail customers on all orders usually within 24 to 48 hours of shipment. Our estimated delivery time is 3 to 10 business days following shipment.
My order never arrived?
If you have received a tracking number and your order never arrived in accordance to the shipping carriers estimated delivery date, please contact us here Contact Us and we will assist you in locating your order.
If you have not received a tracking number:
Has it been 15 business days since your order was confirmed?
NO : Please wait the 15 business day period prior to contacting us. YES : Please contact us here Contact Us
An item is missing from my order?
If you believe that an item is missing from your shipment:
Please verify that the missing item is identified on the receipt located inside the shipping box. If an item in your order is not in stock, we will notify you via email on the backorder and we will NOT charge your credit card for that item.
If you believe that we shipped and charged your credit card and a product is missing, please contact us here Contact Us.
I received the wrong product
If you have received the wrong product, please contact us here Contact Us.
Billing & Payment
What payment methods do you offer?
We accept Visa, Discover & MasterCard credit cards and debit cards. We do not accept American Express.
Please be sure to provide your exact billing address and telephone number--the address and phone number your credit card company has on file for you. Incorrect information may cause a delay in processing your order.
We never bill for credit card service fees.
We are currently unable to process any credit cards that are issued or billed outside of the United States.
You can be confident that your personal and account information is secure with us. We employ the latest 128-bit encryption technology in all parts of our site that require any personal information. Please read our Security Policy for more information.
When will my credit card be charged?
We will not bill you until your products are actually shipped.
Do I have to pay sales tax? We charge 5.5% sales tax for orders shipped within Wisconsin only. Sales tax is automatically computed at time of checkout on both product(s) and shipping costs.
I need a copy of my receipt/invoice.
The invoice/receipt will be included in your shipment. If you need a copy of your invoice/receipt, please contact us here Contact Us.
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